Our Refund & Exchange Policy
At HFL, we’re committed to your satisfaction and strive to make the return and exchange process as smooth as possible. Here’s what you need to know:
Exchanges for Damaged Items
We are happy to assist you with exchanges, but only in the case of damaged products. Please note that we do not provide cash refunds under any circumstances.
Conditions for Exchange
- Initiate the return within 07 days of receiving your order.
- Return the item in its original, unused condition, complete with all original packaging, tags, and labels.
- Use a secure and insured delivery service when sending the item back.
- Confirm the receipt of your return with a signature.
- Keep your tracking number until your refund is processed.
- Kindly bear in mind that all return postage costs are to be covered by you, our valued customer.
Processing Time
Typically, we process returns within 24 hours of receiving the item.
Important Details
- We want to emphasize that we do not offer cash refunds under any circumstances.
- We regret that we cannot accept or refund items that have been used.
Tracking Your Return
Once your returned items reach us, we’ll promptly notify you via email.
We appreciate your understanding and are here to assist you. If you have any questions or require further assistance, please feel free to reach out to us at [email protected].
Thank you for choosing HFL—we’re dedicated to ensuring you have a wonderful experience.